Privacy Policy

Introduction

Welcome to https://expert-auto-body-repair.collision-talk.com (hereafter referred to as “Expert Auto Body Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://expert-auto-body-repair.collision-talk.com.
Any mobile or desktop applications developed by us.
Services offered through our platform, such as online consultations, appointment scheduling, and educational resources.
Products available for purchase on our e-commerce platform.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours via external links. These entities have their own privacy policies governing the collection and use of your information, so it’s essential to review them before providing any data.

Processing Activities

This policy guides our interactions with users in various scenarios:

Using Our Applications and Services: As an authorized user, your participation involves submitting personal details, interacting with our features, and accessing exclusive content or services.
Visiting Our Websites: When you explore our websites, we may collect certain information about your browsing behavior, which helps us improve the user experience.
Communications: We may reach out to you via email, phone, or text messages (SMS) for newsletters, promotional offers, service updates, or direct customer support.

Personal Data Collection

We collect various categories of personal data, including:

Account Information: This includes user names, passwords, and account settings that allow access to our services.
Payment Information: Details related to your payment methods, such as credit card numbers, expiration dates, and billing addresses, are processed for secure transactions.
Financial Information: We may collect data about your financial status or transaction history if relevant for specific services or promotions.
Purchase Information: Details of products or services bought from us, including quantities, prices, and order dates.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device IDs, or advertising IDs, are used to enhance user experience and analytics.
Location Data: Information about your geographical location when you interact with our services, which can be used for targeted content or local service offerings.
Feedback and Reviews: Any comments, reviews, or ratings you provide help us improve our products and services.
Social Media Information: If you choose to connect our services with your social media accounts, we may access publicly available information from those platforms.
Product Information: Details about products of interest that you browse or purchase, including product codes, descriptions, and preferences.

We obtain this data through direct user input, automatic collection by our systems, and in some cases, from third-party partners who assist us in providing services.

Cookies

Our website employs cookies to enhance your browsing experience and provide valuable insights for improvement:

Strictly Necessary Cookies: These are essential for the basic functionality of our website, ensuring secure login, session management, and performance optimization.
Preference Cookies: Cookies store user preferences, such as language settings, display options, or ad personalization.
Analytics Cookies: Used by analytics tools to collect information about how visitors interact with our site, helping us understand user behavior and improve content.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by applicable laws or for legitimate business purposes. After this period, we securely delete or anonymize the data to ensure confidentiality. The specific retention periods vary based on the type of data and its purpose:

Financial and transaction data may be retained for tax and accounting obligations.
Purchase history could be stored for customer service and analytics.
Personal information used for marketing purposes will be kept until you opt out or request deletion.

Security Measures

We take robust security measures to safeguard your personal data:

Employing industry-standard encryption protocols to secure data during transmission and storage.
Utilizing trusted third-party processing partners who adhere to strict privacy and security standards.
Regularly updating our security practices to adapt to emerging threats and best practices.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and products are not intentionally designed for or targeted at children, and we do not knowingly collect personal data from them.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The ability to rectify inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Requesting the deletion of your personal data, subject to legal exceptions.
Restriction: Limiting the use or processing of your data in certain circumstances.
Portability: Obtaining a copy of your data in a structured format for use with another service provider.
Objection: Objecting to the processing of your data for specific purposes, including marketing.
Non-Discrimination: The right to be free from discrimination when exercising your data privacy rights.
Filing Appeals/Complaints: You have the right to lodge a complaint with relevant supervisory authorities and seek redress if you believe your privacy rights have been infringed upon.

To exercise these rights, please contact our dedicated privacy team via the channels provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we handle your data.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please reach out to us:

Email: [email protected]
Physical Address: Expert Auto Body Repair, [Insert Address], [City, State, ZIP Code]